What we do

Annual Maintenance Programme

It would be so nice if something made sense for a change.

Alice in Wonderland        

No two programmes are the same. Your annual maintenance programme is built around you, your home and how you live in your home. We take care of your home, ensuring that all equipment is kept in perfect working order and warranties are maintained, so you don’t have to worry. We know how to structure and manage large teams, often coordinating thirty five or more specialist activities across a team comprising more than twenty specialist contractors.

Cost Management

An investment in knowledge pays the best interest.

Benjamin Franklin        

Control of your expenditure and mitigating reactive maintenance costs are essential in achieving effective cost management. Our monthly cost reporting, with a meticulously detailed high level summary, provides you with a regular snap shot of your current position and allows you to stay in control of, and optimise, your budget.

Procurement

Captain Haddock: You do know what you’re doing, right?

Tintin: Relax. I interviewed a pilot once!

Hergé            

In a highly technical field, where the workings of gadgets and gizmos are often too complex to fully comprehend, it doesn’t matter if you have little technical knowledge. That’s what we are here for; to make sure that you are not purchasing a boiler, when all you need is a replacement valve. We know the difference so that you don’t have to. Our teams are drawn from over seventeen years of experience in project managing high value construction projects in London and the surrounding areas, via our sister company RVM.

Bespoke Maintenance Contracts

It has long been an axiom of mine that the little things are infinitely the most important.

Sir Arthur Conan Doyle

Our clients benefit from the reassurance that they have legal and financial protection, with a well drafted maintenance contract that  draws on more than seventeen years of experience in construction and having previously drafted amendments to the current suite of JCT construction contracts. From the more complex mechanics of a legal agreement to the practical aspects, the contract put in place between you and a contractor takes account of items such as responsibility for maintaining a tidy site, access procedures, notification of attendance, insurance and, very importantly, security.

Negotiation

Great diplomacy, you should work
for the UN.

Client            

We are tough but fair negotiators who place our clients firmly at the centre of everything that we do. Smart negotiation will achieve value for money and at the same time ensure that your team is motivated to perform well. Relationship is also at the core of smart negotiation and we ensure that your team is highly committed and responsive, meaning that you receive the highest levels of service. These are the elements that combine to form the fundamental principles of good value.

Annual Budget Reconciliation

If you don’t know the past, you can’t understand the present and plan properly for the future.

Chaim Potok          

Clear visibility of not just the overall costs, but also of the fine detail, provides you with control of your finances and allows you to plan ahead. Our annual budget reconciliation provides a transparent and detailed overview and analysis of the previous year and a forecast for the coming year.

Staff Training & Manuals

If everyone is moving forward together, then success takes care of itself.

Henry Ford            

We work closely with your staff to build strong relationships based on confidence and trust. We empower your staff with the ability to respond quickly as they are often the first person to see that something is not working as it should. Your staff will have clear, straightforward and easy to understand instructions, to enable them to be a valuable asset and an important member of the team when it comes to looking after your home.

Confidentiality

‘You can understand,’ said Holmes suavely, ‘that I extend to the affairs of my other clients the same secrecy which I promise to you in yours.’

Sir Arthur Conan Doyle      

Protection of privacy, confidentiality and trust are fundamental at every level and are maintained throughout the team. The contract that we put in place between you any contractor contains confidentiality clauses but we are also used to implementing NDAs.